Assuming responsibility - quality is a management task. The head of our quality management department is a member of the Executive Board and is also responsible for risk management. This underlines the importance of quality management and the main requirement of ISO 9001:2015 is taken into account on a daily basis.
Identifying potential for improvement - The CDM Smith quality management system includes detailed process descriptions, including continuous quality assurance mechanisms in the course of the project and targeted stress tests for our work results. We also gain valuable insights from client satisfaction surveys and direct client conversations, which are incorporated into the continuous improvement process of our management system.
Promoting talent - CDM Smith maintains a training and development system supported by both internal and external trainers. The superior system of the CDM Smith Group is accredited by the International Association for Continuing Education and Training (IACET).