Roshini Durand Mootoosamy

Roshini serves as service design and innovation strategy lead within the firm’s transportation practice, drawing on her experience leading cross-functional project teams in multi-cultural and international environments.  She brings to CDM Smith over 20 years of experience delivering operational efficiency and information systems projects for transportation agencies and private service providers. Her experience ranges from designing and implementing toll services and information systems for European clients, to defining strategy and delivering agency-wide software implementation projects for the public sector. 

As one of the firm’s leading road usage charging (RUC) experts, Roshini helps clients evaluate the potential impacts a RUC system and alternative revenue mechanisms would have on their customers and system administrators. By leading projects with human-centered service design and user experience methodologies, she strives to create equitable, resilient, efficient systems that customers accept and adopt. Her favorite projects are ones that leverage human-centered service design to combine the unique skillsets of diverse teams of policy, revenue modeling, communications, and technology experts to bring about meaningful change. 

In particular, Roshini has enjoyed working on the Forward Drive RUC Research project for the Washington State Transportation Commission and the Midwest RUC study for Kansas DOT. “We led both projects with a human-centered service design approach that began with capturing user perceptions and needs. I enjoyed the partnership with our clients to design accessible RUC experiences to meet the public’s needs. We leveraged our experience working on other transport policy projects across the nation, but still designed something unique for Washington and Kansas. Human-centered design allowed us to proactively capture multiple user perspectives that inspired the design of creative RUC pilots that met local needs. It’s very encouraging to see other states start to embrace human-centered design for their research projects,” she says.